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Everything you need to know before you arrive. Can’t find the answer? Message us on WhatsApp.
Check-in is available from 15:00 to 18:00. If you plan to arrive at a different time, please let us know in advance. Check-out is by 10:00.
Yes, late check-in is possible on your own after 15:00 via self check-in. The day before your arrival we will send you a link to access the property. However, you will need to complete online check-in before entering. To make access easier, you can give us a phone number with WhatsApp, so we can send the instruction videos and the link directly there.
You can leave your luggage in the entrance area as shown in the photo. The area is covered by video surveillance and gives access only to the rooms, keeping your belongings safe.
At check-in you must present a valid identity document (passport, ID card or driving licence).
No, once you have checked in you have free access to the property. We only ask you to keep noise down at night.
Yes, a hairdryer is provided.
Yes, all rooms have heating. Air conditioning is also available in every room.
Cleaning is provided only at the start and end of your stay. If you would like daily cleaning, it is available on request at a cost of €22 per service.
The accommodation does not have a kitchen, washing machine or iron.
Yes, we offer free Wi-Fi throughout the property.
Yes, all guests receive clean towels and bed linen on arrival. Cleaning is provided only at the start and end of your stay. If you would like daily cleaning, it is available on request at a cost of €22 per service.
Yes, we provide soap, shampoo and toilet paper.
Unfortunately, extra beds cannot be added.
We accept cash, credit cards and debit cards.
Cancellations must be made within the deadline set at the time of booking to avoid charges. Please check your booking for the specific details.
No, breakfast is not included in the stay.
Contact us as soon as possible and, if the item is found, we can arrange to ship it to you at your expense.
We are about a 10-minute walk from Milano Centrale station and 5 minutes from the Lima (M1) and Loreto (M2) metro stations. You will find full directions from airports and stations on the Location and how to get here page.
Parking at Crystal Parking costs €28 per night. If you are interested, we can reserve a space for you. Alternatively, you can park on the street in the blue-line bays and pay with the EasyPark app. Please note that parking on Via Mercadante is not allowed on Friday-to-Saturday and Monday-to-Tuesday nights because of the street market. For your convenience, here are the contact details of Crystal Parking: Crystal Parking: +39 02 8905 4970
We do not offer a direct transfer service, but we can recommend available taxis or shuttles.
Yes, we can recommend excursions, guided tours and activities in the area.
No, for security and privacy reasons, access is allowed only to registered guests.
Yes, the property has security systems and controlled access to ensure maximum comfort for our guests.
Unfortunately, pets are not allowed at the property.
Please contact us in advance so we can check whether the property suits your specific needs.
No, smoking is not allowed anywhere indoors.
